VTC Technician with TS/SCI w/ POLY

Clearance Level
Top Secret/SCI
Video Teleconferencing
Camp HM Smith, Hawaii
Onsite Workplace
Key Skills For Success

Audio Visual Systems

Customer Service

Technical Support

REQ#: RQ143332
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

VTC Technician III

Job Description

GDIT is looking for a VTC Technician who holds TS/SCI for a full time position, located in Hawaii.

GDIT will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.

Position description

This position will be responsible for engineering, installing, fixing, and programing a wide variety of video display equipment to include video feed devices, channel and layout controls, cameras, microphones, audio and video display components, playback, recording, and duplication devices. Provide standard operating procedures describing how to access and use video display systems.  

Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced.  The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.

Essential job functions

• Promotes a positive and respectful workplace

• Handles customer escalations and works as a liaison with government/client officials

• Provides polite and customer friendly service support to client and team

• Possesses current working knowledge of AV components, equipment, and configuration software.

The right candidate will be familiar with equipment from the following manufacturers (among others):

  • AMX
  • Biamp
  • Cisco
  • ClearOne
  • Crestron
  • Extron
  • Polycom

The right candidate should be familiar with software platforms/tools/concepts (among others):

  • Red/Black separation
  • Customer service skills
  • Fiber optic, Cat cable, and AV specific field terminations
  • Audio / DSP configuration
  • Control System Programming
  • Microsoft Office
  • Microsoft Visio
  • AV Systems design
  • AV Systems troubleshooting
  • Gain structure
  • User Experience (UX) design
  • Graphic design
  • Serial & IP communications and protocols


• AA or equivalent + 5 yrs related experience

• Active TS/SCI clearance with CI poly or able to obtain CI poly

• Supervisor or lead experience is desired

Up to 25% Travel may be requested

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree


CompTIA - Security+ CE - CompTIA

Travel Required



U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.