We are seeking a proven leader with a broad skillset that can lead a large Information Technology Service Delivery organization, drive new business growth, and build collaborative relationships to understand our customers evolving needs. In this role, you will function as the Operations Manager on a program responsible for the delivery of Enterprise Application Information Technology Lifecycle Services to the Analysis & Production (A&P) Community of Interest (COI). This includes:
Provide Program Manager with support by overseeing operations on the Task Order to ensure all applications are up and functioning to the satisfaction of the customer
Provides technical support and/or leadership in the creation and delivery of technology solutions
Facilitate and/or brief multiple meetings or forums weekly and or monthly
Communicate risk posture and project information to stakeholders
Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
Maintain organizational situational awareness and initiate actions to improve or restore services for customer’s systems.
Required Skills / Experience:
BS in (Business, IT or Information management) + 10 years’ experience or 18 YOE
Experience in infrastructure, server-side application, and client-side application monitoring
Ability to analyze and effectively prioritize needs, requirements and other issues
Significant experience working with Enterprise level customers
Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes that yielded improvements in customer satisfaction and resulted in cost reductions.
Demonstrated experience and proven success implementing changes, processes, and standards to improve an enterprise-wide service support.
Experience with IT operations support technologies.
Experience providing performance-based customer service support against multiple performance metrics in the government clients.
TS/SCI required with CI Polygraph
The likely salary range for this position is $104,000 - $156,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.