Join GDIT and be part of the team of men and woman that solve the world’s most complex technical challenges. The NCIS team is searching for a System Administrator Sr. (Field Computer Specialist) to join their program in San Diego, CA (3405 Welles St. Bldg. 57, Suite 1, San Diego, CA 92136).
The Naval Criminal Investigative Service (NCIS) is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
NCIS provides the DON with threat status and warnings associated with terrorist, criminal, cyber, and counterintelligence activity throughout the world. NCIS is the only DON organization that has the information and responsibility to fuse and analyze the national intelligence and law enforcement information necessary to provide these warnings.
The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States Navy and Marine Corps.
This position is part of the IT Technology Services division within the NCIS ITD organization and performs the following functions:
Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software for seven (7) sites
Responsible for 7x24 day-to-day operations of mission critical systems and services
Responds to telephone calls and email requests for technical support
Assists with the disposal of IT equipment (DRMO)
Analyzes, troubleshoots, resolves, and documents problems with business applications and hardware on all enclaves
Performs Tier 1-3 functions and is expected to resolve or assist in resolving complex issues
Assigns passwords and monitors use of resources
Oversees system recovery mechanisms
Leverages experience to provide input to improvements (People, Process, Tools, Technical)
Exhibits the capability to resolve issues independently
Coordinates, communicates, escalates required changes and major issues
Brief Senior Leadership on all IT issues affecting the AOR
Accurately documents all work, inventory, and system changes in ServiceNow
Bachelors (May be substituted for additional years of experience)
5+ years of IT support experience to include helpdesk, desktop, network, VTC and other end user tools
Well-rounded general computer system, network administration, encryption devices, VTC, VoIP and user support experience is necessary
Experience in troubleshooting network issues (router and switches)
Experience with Microsoft servers and vSphere a plus
Experience in Blackberry Enterprise support and solutions
Experience with the NGEN IT infrastructure and enterprise class networks
Ability to administer user accounts and device associations in Active Directory
Must have prior experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation
Familiarity with a variety of technical support applications, concepts, practices, and procedures
Travel is required for this position. Locations:
Minimum of four visit per year:
China Lake, CA
Port Hueneme, CA
Seal Beach, CA
Current DoD8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
Top Secret clearance is required to start, must be eligible to obtain SCI-level adjudication
Experience in a military environment is a big plus
Experience with networking is a plus
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.