Help Desk Supervisor TS/SCI /w Full Scope Poly

Clearance Level
Top Secret/SCI
Category
Help Desk
Location
Annapolis Junction, Maryland

REQ#: RQ117404

Travel Required: Less than 10%
Requisition Type: Regular

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Help Desk Supervisor joining our team to support the government client activities in Annapolis Junction, MD.

At GDIT, we foster a people-centric environment. As a Help Desk Supervisor, you will be trusted to be detailed-oriented, resourceful, results driven and able to multi-task and prioritize under deadlines in support a large team and our clients. In this role, your responsibilities will include:

  • Manage a team of support personnel who troubleshoot and resolve IT issues
  • Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems
  • Trains, coaches, and mentor’s employees on how to deliver the best customer service and achieve the team Service Level Agreements
  • Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures
  • Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed
  • Analyzes help desk activities and develop tools and process improvements to optimize service
  • Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
  • Simulates or recreates user problems to resolve operating difficulties
  • Recommends systems modifications to reduce user problems

WHAT YOU’LL NEED:

  • TS/SCI with Poly is required
  • Bachelor's Degree and 5 years' experience, or equivalent combination of education and experience.
  • Must be able to multi-task
  • A team player and have the ability to adapt in a dynamic, fast-paced environment
  • Must possess good communication and customer service skills
  • Shift: Monday - Friday between the hours of 6am-6pm including some weekends and holiday
  • IAT 8570 level I Certified or higher

CWIP - IAT level I Compliance:

Persons performing in this support role make the CE (Compute Environment) less vulnerable by correcting flaws and implementing IAT (Information Assurance Technical) controls in the hardware or software installed within their operational systems. Persons performing these functions, regardless of their occupational title (e.g. system administrator, help desk technician, information system technician etc.) are identified as part of the IA (Information Assurance) workforce and must be able to support requirements to recognize potential security violations, take appropriate action to report the incident as required by regulations, and mitigate any adverse impact in accordance with policy. (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).

WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees
  • Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.