Jr - Sr Help Desk Analyst (Secret to TS/SCI) - Arlington, VA

Clearance Level
Secret
Category
Help Desk
Location
Arlington, Virginia

REQ#: RQ92721

Travel Required: None
Requisition Type: Pipeline

As the largest pure-play IT services provider serving the U.S. government sector, GDIT is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success.

Come join GDIT team working with Defense Advanced Research Projects Agency (DARPA) seeking a Help Desk Analyst in support of our DARPA Multi-Network Support Services (MNSS) program in Arlington, Virginia.

Note: These roles are contingent upon contract award

Jr - Sr Help Desk Analyst (Secret to TS/SCI) - Arlington, VA

These Helpdesk positions have various shift schedules:

  • Shift A   MON-FRI 6am-2pm

  • Shift B   MON-FRI 2pm-10pm

  • Shift C   TUES-SAT 10pm-6am

  • Shift D   SAT-SUN 6am-6pm

  • Shift E   SAT-SUN 6pm-6am

  • Core Hours MON-FRI 7am-7pm – candidate will work an 8 hour shift between those core hours assigned through manager discussion and input from the team.

Supports Tier I/II/VIP Support level IT end users by providing technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM Messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.

Join a collaborative team, solving customer issues and accessing an array of resources for your success.   Come join General Dynamics Information Technology team working with Defense Advanced Research Projects Agency (DARPA) Multi-Network Support Services (MNSS) program. 

The candidate should be able to:

  • Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.

  • Provides end-user software and hardware troubleshooting.

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Participates in the administration of e-mail, Microsoft office, etc.

  • Provides remote support through desktop mirroring and other remote access applications for worldwide sites.

  • Maintains current knowledge of relevant technology as assigned.

  • Identify investigate, resolve, and follow-up problems brought to the helpdesk y users of cloud infrastructure.

  • May coach and review the work of less-experienced professionals.

Qualifications:

  • 2-5 years of end user support

  • Minimum HS Diploma

  • Ability to communicate in a clear and concise manner

  • Upon start of employment on contract, must meet DOD 8570.1M certification: e.g. GIAC Security Essentials – GSEC, CompTIA Security+ CE, Security Certified Network Professional – SCNP, Systems Security Certified Practitioner - SSCP

  • Active DoD Secret to TS/SCI Level Security Clearance

Additional Job Description

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.