GDIT is seeking a Tier 3 O365 Systems Administrator to provide support for the operations, maintenance & sustainment of the DoD Office365 Defense Enterprise Office Solutions (DEOS) tenancy. This position will require the employee to report onsite several days a week in either Fort Meade, MD, Chantilly, VA, or Durham, NC.
Responsibilities include but are not limited to:
Provide Problem Request (Break-Fix) support.
Support assistance for resolution of proactive and reactive support incidents involving Microsoft products in DISA and customer environments
Provide reach back to Microsoft Office365 Microsoft product groups and developers
Applies subject matter knowledge to high level analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation.
Resolves problems, which require an intimate knowledge of the related technical subject matter.
Applies principles and methods of the subject matter to specialized solutions. Includes but not limited to: identity management, medical and legal transcription, scientific encoding, environmental, scientific, maintenance and repair processes, business processes, and logistical support activities.
Supervises support staff schedules and assigns support activities based on staff capability.
Provides technical support via phone and /or email to local and off-site users.
Analyzes and responds to incidents and determines the level of support required.
Collaborates with users to diagnose problems, investigate causes, and recommend solutions.
Resolves issues within the scope specified in specific SLA’s or escalates the calls to the appropriate service level queue for resolution.
Reviews incidents and incident database to ensure that problems are resolved efficiently.
Coordinates with internal support staff and/or with vendors to resolve problems.
Follows up with end users and customers to make sure that incidents are resolved in a timely manner.
Participates in meeting with support and operations staff and provides feedback on support related issues.
Active DoD Top Secret Clearance
Current IAT Level II DoD 8570 certification (CompTIA Security+ CE or similar)
Industry recognized cloud engineering/architecture or security certification(s)
Bachelor’s Degree in related field, or equivalent work experience in lieu of degree
8+ years of Help Desk experience
At least 3 years of Cloud Engineering / Architecture experience
Expertise in developing, maintaining and contributing to technical and process documentation
Expertise with Microsoft Azure services
Expertise with Office 365 support environment
Ability to thrive in a highly collaborative, fast-paced, growth-focused environment
Able to report onsite as idicated above
Expertise in cloud service delivery models
Senior Microsoft Azure or Office 365 Certifications
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.