Customer Services and Information Technology Officer, w/Poly

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
McLean, Virginia

REQ#: G2019-67770

Customer Services and Information Technology Officer

We are GDIT. The people supporting and securing some of the most complex government defense and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can't turn into opportunity. And our work depends on a Mission Customer Services and Information Technology Officer joining our team to support Government activities at Tysons, VA.
At GDIT, people are our differentiator. As a Mission Customer Services and Information Technology Officer supporting the customer, you will be trusted analyze internal and external customer needs. In this role, a typical day will include:

  • Password resets and/or granting share drive access.
  • Submitting new accounts/group accesses.
  • Managing the functionality and efficiency of a group of computers running on one or more operating systems

Responsibilities are, but not limited to:
• Detailed oriented, as well as, excellent oral and written communication skills.
• Sound problem resolution, judgment, and decision-making.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience in communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Experience with Data transfer services; Data Transfer Officer.
• Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and access administration.
• Strong interpersonal and organization skills.
• Strong troubleshooting skills with hardware/software.
• Experience in excellent listening and writing skills.
• Ability to work independently; and manage multiple task assignments.
• Excellent verbal and written communication skills.
• Demonstrated ability to communicate how to use an application, system, etc. to customers of various levels (i.e. junior to senior).
• O&M experience.

REQUIRED QUALIFICATIONS:

  • Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 10 years related experience.
  • CMA required.
  • Security Clearance Level: Top Secret/SCI with Polygraph

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customer's ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
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BA/BS in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

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10+ years of related experience

 

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" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.