Tiered Help Desk/User Support

Clearance Level
Top Secret/SCI
Category
Systems Administration
Location
Springfield, Virginia

REQ#: RQ131602

Travel Required: None
Requisition Type: Regular

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Tiered Help Desk/User Support joining our team to support our Intelligence customer in Springfield, VA.

Job Summary:

Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, including fixing network issues along with updating equipment and software. Creates and administers profiles and accounts and maintains systems documentation. Tunes system performance for optimal conditions. Installs system-wide software.

Job Duties:

  • Manages and administers complex information technology systems to ensure that system design and operation meets business needs.
  • Provides guidance and experience on a project or program, serves as a team leader, and performs analysis of issues and risks.
  • Provide support for implementation, troubleshooting, and maintenance of the legacy and new GSR-Yorktown systems.
  • Isolate and resolve problems involving the applications, operating system, hardware, communications, other infrastructure, or any combination as needed.
  • Hand-off problem reports to appropriate leads like Amazon/C2S, NGAESC, etc.
  • Provides systems and account administration consistent with GSR-Yorktown II requirements to support remote system service.

Skills/Qualifications:

Required:

  • 2+ years of experience
  • Bachelor's Degree in computer science, computer engineering, systems engineering or any related field/major, or 4 additional years of experience in information technology.
  • Experience in troubleshooting, maintaining integrity and configuring network components along with implementing operating systems enhancements.  

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.