Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
We are GDIT. The people supporting and securing
some of the most complex government, defense,
and intelligence projects across the country. We
ensure today is safe and tomorrow is smarter. Our
work has meaning and impact on the world around
us, but also on us, and that’s important.
GDIT is your place. You make it your own by
embracing autonomy, seizing opportunity, and
being trusted to deliver your best every day.
We think. We act. We deliver. There is no
challenge we can’t turn into opportunity. And our
work depends on an Incident Task Manager joining our team to
support our government client’s activities in the Northern Virginia locations.
At GDIT, people are our differentiator. As an Incident Task Manager support and manage the responsibilities of the successful completion of all tickets and tasks in assigned projects.
- Technical skills and experience with Active Directory, Microsoft Office suite and Service Now. Experience with "touch maintenance" (aka Hands-on) of workstations, KVMs (switch boxes), cabling, printers and applicable peripherals and other desktop devices.
- Detail oriented, organizational skills, ability to multitask and have outstanding customer service skills.
- Fast-paced, High movement environment with occasional redirection in focus based on mission needs.
- Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking and standing, pushing and pulling; working around, under, and over desks, as well as professional personal interactions with customers.
- Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Monitor and enforce compliance of Incident Management Policy
Monitor and facilitate resolution of tickets within contractual timelines
Monitor authorized maintenance activities to determine possible impacts to operations
Control, disseminate, and monitor ticket queues
Conduct trend analysis on tickets to support metrics reporting to the customer
Facilitate the creation and submission of after-action reports for major incidents and outages when applicable
Report, monitor and update weather events that impact services as appropriate
Communicate and coordinate with incident managers and/or representatives from other contracts when necessary
Monitor and facilitate tasks for the Problem Management team
Provides advice and training to end-users
Participates in systems testing and document results
Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Monitors and responds to hardware problems utilizing a variety of hardware testing and techniques.
Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
May provide guidance and work leadership to less-experienced technicians.
Manage the change management process and tools for assigned program or project.
Works with technical team members to resolve any configuration and release related issues
Knowledge of Service Now ticketing system, specifically the change and asset management modules.
Maintain current knowledge of relevant technologies as assigned
Ability to participate in special projects as required
Responsible for the day-to-day management and accountability of the projects assigned.
Supervises all aspects of the development and implementation of assigned projects and is responsible to ensure project is meeting milestones and deliverables.
Defines project scope and objectives.
Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
Participates in project meetings and is responsible for project tracking and analysis.
Manages and is responsible for the successful completion of all tasks in assigned project.
Provides technical, administrative, and operational leadership to assigned task(s), including contract and subcontractor management.
Conducts planning and provides recommendations to client on task workload.
Attends customer meetings and may serve as primary client liaison.
Interacts with other stakeholders, other agencies, on behalf of the client.
Ensures quality assurance of project deliverables.
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Provides hardware troubleshooting, support and end-user training.
Coordinates development of deliverables and products.
Must be able to track projects, plans and action items, etc..
Maintains current knowledge of relevant technologies as assigned
Participates in special projects as required.
Must be available to work Monday – Friday, core hours of 0800 -1600hrs.
EDUCATION: AA/AS and 5+ years of directly related IT operations support.
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; (Required) CompTIA Security+ CE.
As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
● US Citizenship Required
GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from.
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ CE - CompTIA
Less than 10%
U.S. Citizenship Required
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.