Customer Service I, Barbourville, KY

Clearance Level
Barbourville, Kentucky

REQ#: RQ102767

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in Barbourville, KY #HHSPSCEG

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.  #KYContactCenter.


o   Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers

o    Assist customers by researching issues, exploring answers, and providing information and alternative solutions

o   Place outbound customer service or customer satisfaction calls, as required by client

o   Complete call guides; gather and verify required information

o   Attend telephone skills and program information training sessions; adhere to established levels of service

o   Adhere to established customer service and documentation standards within required time frames

o   Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation

o   Perform clerical or administrative duties as assigned.

Basic Qualifications

o   High school diploma or G.E.D.

o   One or more years of customer service or other telephone experience

o   Excellent attendance record

o   Experience working with fax machines, computer software, and telephone technology

o   Ability to pass a criminal background check, drug screening, and credit check


  • Hours of operation are 12:30pm to 9pm est Monday - Friday.

Preferred Qualifications

o   1 or more years of call center experience HIGHLY preferred

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.