Spanish/English Bilingual Customer Support Supervisor

Clearance Level
Other
Category
Customer Service
Location
El Paso, Texas

REQ#: RQ118033

Travel Required: Less than 10%
Requisition Type: Regular

As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract at our facility in El Paso, TX. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

ESSENTIAL JOB FUNCTIONS:

  • Models high ethical and professional conduct
  • Maintains focus on client and operational goals while ensuring customer satisfaction
  • Provides administrative support to assist with the management of day-to-day operations
  • Prepares and gives presentations
  • Aids human resources by interviewing prospective candidates and employing personnel management methods
  • Leads a team of call center representatives using proven coaching methods
  • Monitors performance to assure quality of service


REQUIRED

  • High school diploma or equivalent
  • Five or more years of customer service experience
  • Ability to read, write, and speak Spanish and English fluently
  • Experience working with organizational functions and personnel
  • Experience working with computer software and telephone technology
  • Experience working with call center software and programs
  • Must be a US Citizen


PREFERRED QUALIFICATIONS

  • Bachelor's degree in Business or related field
  • Call Center Management experience HIGHLY preferred
  • Excellent business and analytical problem solving skills
  • Strong communication skills
  • Ability to work independently
  • Demonstrated experience with government programs highly preferred.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.