Spanish/English Bilingual Customer Support Supervisor

As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract at our facility in El Paso, TX. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

ESSENTIAL JOB FUNCTIONS:

• Models high ethical and professional conduct
• Maintains focus on client and operational goals while ensuring customer satisfaction
• Provides administrative support to assist with the management of day-to-day operations
• Prepares and gives presentations
• Aids human resources by interviewing prospective candidates and employing personnel management methods
• Leads a team of call center representatives using proven coaching methods
• Monitors performance to assure quality of service

REQUIRED

• High school diploma or equivalent
• Five or more years of customer service experience
• Ability to read, write, and speak Spanish and English fluently
• Experience working with organizational functions and personnel
• Experience working with computer software and telephone technology
• Experience working with call center software and programs
• Must be a US Citizen

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business or related field
• Call Center Management experience HIGHLY preferred
• Excellent business and analytical problem solving skills
• Strong communication skills
• Ability to work independently
• Demonstrated experience with government programs highly preferred.