Functional Analyst (Telephony Background) - ITC # 2419

Job Description

GDIT is seeking a functional analyst in Bossier City, LA to support the service center on a Department of Homeland Security (DHS) program serving the National Security and Emergency Preparedness (NS/EP) community.  In this role, you will perform as a critical customer liaison for GDIT’s contract to support the Cybersecurity and Infrastructure Security Agency’s (CISA) Telecommunications Service Priority (TSP) program. CISA’s TSP mission authorizes NS/EP organizations to receive priority treatment for vital voice and data circuits. The TSP program also provides service vendors a Federal Communications Commission mandate to prioritize requests by identifying those services critical to NS/EP.

Responsibilities: 

• Supports Telecommunications Service Priority (TSP) carriers and customers ranging from local government administrative staff to high-level Federal Government officials to critical infrastructure industry partners.  Works independently to answer customer questions about the programs. 
• Processes requests from organizations to assign TSP Restoration and Provisioning priorities.
• Informs telecommunications vendors of TSP provisioning actions and coordinates completion of circuit installations.
• Assists in managing the TSP database content to ensure quality and integrity of the TSP data; to include points of contact, user organizations, vendor organizations, circuit identifiers, and various reports.
• Provides assistance to Federal agencies and departments, emergency responder organizations, private sector and telecommunications vendors on TSP program functions and initiatives.
• Assists in TSP revalidation and confirmation processes.
• Provides ongoing customer support for incoming and established TSP customers. Supports inbound and outbound customer interactions by phone and email. 

Qualifications

• Ability to obtain and maintain a SECRET clearance.
• Bachelors degree or equivalent years of related experience
• 2 or more years of related experience
• Strong communication skills and end-user support skills
• Proficiency in Excel and Access

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.