As the largest pure-play IT services provider serving the U.S. government sector, GDIT is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success.
Come join the GDIT team working with the Defense Contract Management Agency (DCMA) seeking a strong Project/Task Manager for our DCMA portfolio and in direct support of the 360 Collaboration program to work remotely with our Norther Virginia based team.
Job Description Section:
Project/Task Manager/SharePoint Analyst
The Project/Task Manager/SharePoint Analyst is a working Project Manager responsible for managing the DCMA project support portfolio and providing Tier II and Tier III customer support and troubleshooting for SharePoint configuration, user support, and out-of-the-box development. The SharePoint Analyst will also possess skills and knowledge of a limited number of 3rd party tools as well as have the ability to create and customize content, build and customize workflows, and provide technical input. This is a full time position. Candidates will be required to work 9am to 5pm, Eastern Time, Monday – Friday, excluding government holidays.
Join a collaborative team, solving customer issues and accessing an array of resources for your success. Come join General Dynamics Information Technology team working with Defense Contract Management Agency (DCMA) SharePoint Escalation Team.
The candidate must able to:
Project Management Support to the DCMA 360 Program:
Prepare and present Daily Ticket Reporting
Prepare and present Weekly Activities Reporting
Conduct meetings with Prime Project Manager to ensure cohesion between teams and goals
Perform management of all GDIT members of the 360 Team (including, but not limited to, timesheet approvals, management of leave for team, HR concerns, etc.)
Advise, discuss, and evaluate all solutions, migrations, issues, concerns, risks, etc. with government PgM, as needed/requested
Responsible for all activities management within the 360 GDIT Team
Attend and manage, as needed, the weekly internal GDIT DCMA Team meeting.
DCMA Portfolio Management:
Prepare and report on Monthly Program Heatmap assessments and Program Management Reviews
Manage DCMA portfolio internal planning
Participate and support DCMA/Business Area growth initiatives
Provide leadership briefing and reporting in compliance with corporate, Division, Sector and Business Area
Organize and analyze incoming requests for information, in all forms (i.e., tickets, emails, phone calls), and develop informed solutions back to the team, customer, and client.
Perform SharePoint troubleshooting, integration, testing, and solution deployment.
Use excellent communication skills (both written and verbal) with a focus on interpreting and clarifying user requirements and subsequently developing a subset of these requirements.
Work collaboratively with client and with varying degrees of autonomy, troubleshooting Tier 2 and Tier 3 tickets in SharePoint and all the 3rd party tools.
Analyze, understand and resolve complex SharePoint related issues at a very high level and pursue the most relevant course of action.
Work in a fast paced and challenging environment.
Ability to research, identify, recommend third party solutions, plug-ins and custom web parts to satisfy user requirements.
Satisfying customer requirements by creating features solutions, within the the SharePoint OOTB capabilities.
Working Tier 2 and Tier 3 issues to completion, including full solutions and issue close out procedures.
Be able to apply hands-on experience when troubleshooting or creating customized solutions in SharePoint 2016.
Possess extensive knowledge of how to set up and maintain SharePoint sites and site collections.
Documenting all necessary procedures, updates, training, and closeout procedures as mandated by the client.
8-10 years of IT experience.
Demonstrated skill in SharePoint Analysis/Development.
Demonstrated skill in IT Customer Service/Help Desk Support
Highly Desired: Experience in providing Tier 2 and Tier 3 support from assignment to close-out.
Bachelor’s degree (or equivalent), preferably in an IT or Computer Science related field.
Must have current Security+ Certificate (or able to obtain one within 14 days of hire).
Active DoD Public Trust Clearance or higher
SharePoint OOTB capabilities.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.