REQ#: RQ72909 Customer Services and Information Technology Officer, w/Poly (Open)
Travel Required: None
Public Trust: None
Requisition Type: Regular
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities in McLean.
At GDIT, people are our differentiator. In this role, a typical day will include:
Working with a dedicated, highly skilled team of professionals
Resolving critical IT-related issues that negatively impact the mission
Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
Providing desk side support for hardware and software focused IT issues
Collaborating with team members to identify process improvements
Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Minimum of 5 years related experience
Technical Skills: Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
Security Clearance Level: Top Secret/SCI with Polygraph
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
Independently provides advance level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots system hardware and software specific issues that are moderate to high complexity in scope.
Trains end users on the proper use of hardware and software.
Performs advance software installations and upgrades to operating systems and layered software packages.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by implementing standard software and hardware solutions.
Independently ensures data/media recoverability by following a schedule of system backups and database archive operations.
Conducts advance hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Ensures that performance and security of computers meet the needs of network users.
Applies practical knowledge of job area typically obtained through advanced education and work experience. May provide guidance to less-experienced personnel.
Evaluates existing systems and assists with planning long-term strategies.
May coach and review the work of less-experienced professionals.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience