TSS Desktop Support Technician

Clearance Level
None
Category
Field Engineering
Location
Reston, Virginia

REQ#: RQ119546

Travel Required: Less than 10%
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. 

GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.

At GDIT, people are our differentiator. As a Desktop Support Technician supporting GDCHQ, you will be trusted to provide executive "white glove" concierge support. This role will be in Reston, VA.

In this role, a typical day will include the responsibilities below:

  • Provide new services and troubleshooting and restoring existing services
  • Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions.
  • Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Where required, administer and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
  • Ensure that desktop connection, i.e. network jacks are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with vendor and third-party support vendors.

Required Experience:

  • Associate's Degree or equivalent experience and 5+ years of experience
  • In depth knowledge and troubleshooting experience with Windows 10 client hardware and software, and Apple mobile devices
  • Hardware troubleshooting experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation and guides.
  • MUST BE US CITIZEN PER PROGRAM REQUIREMENTS

Desired Experience

  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

WHAT GDIT CAN OFFER YOU:

  • Full-flex work week
  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you

 

GDIT CAREERS

Opportunity Owned


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.