ServiceNow Business Analyst / Testing Lead

Clearance Level
Business Process Analysis
Baltimore, Maryland

REQ#: RQ59881

Travel Required: None
Public Trust: None
Requisition Type: Regular

At GDIT, people are our differentiator. We are seeking a full-time ServiceNow Business Analyst / Testing Lead to join our team to support Centers for Medicare & Medicaid Services (CMS) activities at our Windsor Mill, MD location. As a ServiceNow Business Analyst / Testing Lead supporting CMS, you will be trusted to understand and document customer requirements for software development and maintain ownership throughout the development lifecycle.  Additionally, as the Testing Lead, you will be responsible to coordinate a matrixed team tasked with ensuring that full and final testing of development items are functional and compliant with customer expectations and defined requirements.

You will be part of a 250+ person team supporting CMS’s HIGLAS Hosting, Operations & Maintenance (HOM) program.  Ultimately this is primarily an on-site position in the Windsor Mill, MD area.  It will start out as fully-remote due to Covid-19 and may morph into a hybrid pending broader GDIT guidelines – TBD.

In this role, a typical day will include:

  • Coordination and facilitation of requirements gathering sessions with stakeholders
  • Establishing relationships with key customers and stakeholders, maintaining a collaborative partnership that keeps appropriate individuals updated and informed
  • Regular collaboration with the ServiceNow (SN) development team to edify them (as needed) in regards to the underlying business processes that have led to requests for development
  • Translating captured functional expectations into actionable requirements for the ServiceNow development team
  • Leading a matrixed team of testers through various stages of testing in the development lifecycle; ensuring that quality and consistency is maintained through to final delivery with related traceability
  • Documentation of requirements, test plans and scenarios, testing schedules and results, project updates and all requisite communications
  • Research, experimentation and incremental advancement of automated testing capabilities on SN platform
  • Other duties as assigned


  • BS/BA degree related to Information Technology or in support of Technical Writing, and 8+ years relevant Business Analyst (BA) or software development experience (or equivalent combination of education and experience)
  • Experience working with customers to understand requirements and implementing information technology solutions / initiatives.
  • 2+ years of direct experience with the ServiceNow platform in an BA/Process or Developer role
  • Understanding of SDLC and Agile development processes
  • Highly effective teamwork and collaboration skills in a matrixed organization
  • Strong people interaction skills regardless of audience.  Able to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
  • Strong analytical and organizational skills
  • Attention to detail; a high bar for quality results
  • Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization
  • Strong written communication skills.
  • Ability to type fast and accurately, even while others are watching on-screen
  • Capable with core components of Microsoft Office 365
  • US Citizen


  • Certified ServiceNow Administrator, Business Process Analyst or other ServiceNow certification is a plus
  • Business Analyst certification(s)
  • Familiarity or experience with automated testing, particularly ServiceNow Automated Test Framework (ATF)
  • Experience with various software testing methodologies
  • Project Management fundamentals
  • ITIL foundations certification
  • Self-motivated to keep learning more about the ServiceNow platform, capabilities and best practices and apply/share them with teammates and our customer


  • GDIT is a large, worldwide organization that offers a broad array of job opportunities, customers/industries and geographies.  Your options are limited to your imagination.
  • This specific engagement offers: a broad exposure to the ServiceNow platform, work days that fly by quickly, impactful deployments, top-notch peers that can teach you a lot and access to many training opportunities.
  • A career with GDIT offers you career mobility, bi-weekly flex-time and a competitive salary and benefits package.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.