ServiceNow Administrator

Clearance Level
Systems Administration
Annapolis, Maryland

REQ#: RQ90625

Travel Required: None
Public Trust: None
Requisition Type: Regular

ServiceNow Administrator

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how state IT Systems operate. Our work depends on a ServiceNow administrator joining our team in the Annapolis, MD area.

At GDIT, we foster a people-centric environment. As a ServiceNow Administrator you will be trusted to configure and maintain a ServiceNow environment supporting multiple government agencies, and to assist those agencies’ users with their ServiceNow platform needs.

In this role, a typical day you will:

  • Administer the availability, security and maintenance of ServiceNow platforms
  • Collaborate with DoIT Infrastructure and Network teams to troubleshoot Platform issues
  • Respond to requests for training and/or technical support for Agency ServiceNow users
  • Assist users to customize the platform, create and configure rules, policies, actions, macros, formatters and other ServiceNow module features in response to Agency requests for assistance
  • Participate in planning for and executing on Continuity of Operations and Disaster Recovery plans
  • Backup, archive and restore applications and data  
  • Participate in estimating project work and report out on risks, status and issues


  • A Bachelors degree from an accredited college or university with a major in Computer Science, Information Technology, Engineering, or a related discipline
  • 5 years of experience in a technology related discipline
  • At least 3 years’ experience performing system administration of ServiceNow Platforms
  • Excellent writing and verbal communications skills

Preferred qualifications

  • ServiceNow Certified System Administrator (CSA) credential
  • CompTIA A+ Certification


●        401K with company match

●        Challenging work that makes a real impact on the world around you

●        Diverse, highly collaborative teams

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.