ITSM Manager

Clearance Level
Top Secret
Software Development
Fort Meade, Maryland
Remote, Based in Maryland

REQ#: RQ96933

Travel Required: 10-25%
Requisition Type: Regular

GDIT is seeking an ITSM Manager to help support an exciting new Cloud Service Offering contract, Defense Enterprise Office Solutions (DEOS), in Fort Meade, MD. This position will require the employee to report onsite at least 3-4 days a week. 

NOTE: This position is contingent upon contract funding and tasking. 

The ITSM Manager responsibilities include but are not limited to: 

• Service Management 

• End-User Services 

• Understanding of ITSM Processes and Cross Functional Services 

• Ability to establish and manage operational cadence, governance and reporting 

• Service Management 

• End User Services 

• Responsible for day-to-day project execution 

• Project level Risk Management, Schedule Management, Change Management, Knowledge Management, Configuration Management, Quality Management, Resource Management & Effective Communication 

• Be the point of contact for any escalations and critical Technical assistance 

Required Qualifications:        

  • Active DoD Top Secret clearance with SCI eligibility OR the ability to obtain and maintain an SCI clearance

  • CompTIA Security+ or similar for IAT Level II DoD 8570 certification

  • Bachelor’s Degree or higher in Computer Science or equivalent field 

  • 10+ years of ITSM experience (additional experience / certifications may be considered in place of education)

  • 3+ years of Cloud Service experience

  • Expertise Planning, Designing and Executing an Enterprise ITSM Cloud Service Offering Solution 

  • Expertise in Cloud service delivery network models 

  • Experience with MS Office 365 deployment and migration 

  • Experience with managed service delivery models 

  • Experience with hybrid and cloud service delivery models 

  • Ability to thrive in a highly collaborative, fast-paced, growth-focused environment 

  • Ability to motivate teams to perform exceptionally over long stretches of time and in challenging situations 

  • Able to report onsite as indicated above

Desired Qualifications:        

  • Active DoD TS/SCI clearance

  • Advanced ITIL v4, Azure, Office 365 or equivalent certification

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.