Regional Provider Outreach Trainer (Rochester, NY)

Clearance Level
Functional Experts
Rochester, New York

REQ#: RQ130918

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Functional Analyst joining our team to support New York State Department of Health Medicaid Management Information System activities.  In this role, you will perform the duties of a Provider Outreach Regional Representative for the eMedNY Program.

Candidates must live in Rochester/Finger Lakes area.

At GDIT, people are our differentiator. As a Functional Analyst supporting the Provider Services department, you will be trusted to represent the company to external and/or internal customers, supporting Medicaid related claims and billing questions. Provide provider assistance and problem resolution to our provider community and other stakeholders. Respond to non-routine customer calls, email and web inquires, providing a single point of contact for issues and questions.

In this role, a typical day will include:

  • Provide subject matter expert support on NY Medicaid billing and enrollment practices to the provider community, including claim resolution support
  • Provide technical training  to NY Medicaid Providers on eMedNY billing, enrollment and program requirements
  • Interface with the NY Medicaid provider community to support them with system and program changes
  • Provide support in face-to-face encounters, phone consultations, group training, seminars and webinars
  • Provide feedback internally on challenges providers are encountering and trends
  • Develop training and content materials as needed
  • Present information at various provider associations meetings
  • Provide testimony for Medicaid fraud legal proceedings
  • Travel quarterly/yearly to the Albany, NY area for meetings/conferences
  • Perform other duties as necessary


  • BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent
  • Knowledge of Medical, Institutional and/or Dental claims processing
  • Strong communication (oral & written), interpersonal, organization skills
  • Strong work ethics and flexibility. Ability to learn quickly
  • Ability to work independently or as a part of a group
  • Experience in provider support - related to claim processing software or clearinghouse experience
  • Working knowledge of all Microsoft Office applications, including Outlook
  • Experience with Zoom, Microsoft Teams


  •  In depth healthcare billing experience

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.