SLA Manager

Clearance Level
Secret
Category
Systems Engineering
Location
Doral, Florida

REQ#: RQ71016

Travel Required: Less than 10%
Requisition Type: Regular

GDIT is hiring a SLA Manager in support of the USSOUTHCOM SCITES Program.

Responsibilities:

Oversee the implementation, collection, reporting, and analysis of SCITES Service Level Agreement (SLA) metrics.

Identify and coordinate changes and integrating to exceed customer expectations and meet SLA levels.

Coordinate project wide Continual Service Improvement (CSI) efforts to optimize operations for technical and cost efficiencies.

Identify metrics to be used to measure SLA across IT Service spectrum.

Lead the efforts and process to gather and create DESMF Process requirements or process improvements.

Lead process bench-marking to ensure fit for purpose and best in class process delivery / execution.

Work with operational and engineering organizations to implement SLA and CSI metrics.

Participates in special projects as required.

REQUIRED QUALIFICATIONS:

Secret clearance is required to start.
BA/BS (or equivalent experience) and 5+ years of experience
Some shift work may be required

Travel up to 10%
 

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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.