GDIT is hiring a SLA Manager in support of the USSOUTHCOM SCITES Program.
Oversee the implementation, collection, reporting, and analysis of SCITES Service Level Agreement (SLA) metrics.
Identify and coordinate changes and integrating to exceed customer expectations and meet SLA levels.
Coordinate project wide Continual Service Improvement (CSI) efforts to optimize operations for technical and cost efficiencies.
Identify metrics to be used to measure SLA across IT Service spectrum.
Lead the efforts and process to gather and create DESMF Process requirements or process improvements.
Lead process bench-marking to ensure fit for purpose and best in class process delivery / execution.
Work with operational and engineering organizations to implement SLA and CSI metrics.
Participates in special projects as required.
Secret clearance is required to start. BA/BS (or equivalent experience) and 5+ years of experience Some shift work may be required
Travel up to 10%
Know someone that would be a good fit for this role? GDIT is offering $10,000 external referral bonuses for referrals hired by December 31, 2020. You do not need to be a GDIT employee to be eligible. Email your referral’s resume to email@example.com.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.