Cloud Systems Administrator

Clearance Level
Top Secret/SCI
Category
Systems Administration
Location
Fort Bragg, North Carolina
Onsite Workplace
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Key Skills For Success

Computer Literacy

Networks

Software Packages

Troubleshooting

REQ#: RQ143952
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Cloud Service Operations Specialist


Transform technology into opportunity as a Cloud Service Operations Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Cloud Service Operations Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Cloud Service Operations Specialist joining our team to enable and support customers in cloud-based environments. Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1 support issues, and are always customer serving.

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Cloud Relevant Certification
  • Required Experience: 2+ years with cloud technologies and principles.

Required Technical Skills:

  • General knowledge of cloud-native principles and DevOps concepts
  • General IT Service Management concepts, practices, and procedure familiarity
  • Troubleshooting identity and permission management issues
  • Troubleshooting cloud-based deployments issues; rapidly triage and escalate as necessary.
  • Troubleshooting basic application and server issues
  • Service ticket generation and communication follow through.
  • Thorough and accurate triage and escalation of incidents
  • Cloud system monitoring and alerting
  • Customer interaction via chat, in-person, and over the phone
  • Basic trend analysis
  • Documenting resolutions and contributing to internal knowledgebase
  • Security Clearance Level: TS/SCI

Required Skills and Abilities:

  • Working knowledge of identity managers and brokers
  • General familiarity with Agile methodologies
  • Good written and technical briefing skills – can effectively communicate with teammates and leadership.

Preferred Skills:

  • Excellent critical thinking and problem-solving skills
  • Comfortable in a fast-paced, rapidly changing workplace
  • 2+ years' experience working for an Enterprise Service Provider
  • Other relevant technical certifications
  • 1+ year of relevant coding knowledge

Location: On-site
 

US Citizenship Required

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.