Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
GDIT is currently seeking a Business Analyst in Bethesda, MD to join our team in support of the National Institutes of Health Center for Information Technology (NIH/CIT). In this role you will be the bridge between the business problems and the technology solutions with a concentration on overseeing and improving the service delivery approach.
You’ll work closely with the Program Lead to strategize and execute program vision, develop business cases, and optimize service delivery. You’ll take the lead on meeting with customers across the NIH to gather and analyze requirements to deliver concrete business outcomes.
You’ll collaborate closely with stakeholders and system owners to collect feedback and understand pain points associated with the delivery of capabilities in the ServiceNow platform, so efficiencies and improvements can be made throughout the program
Tasks and responsibilities in this role include, but are not limited to the following:
Monitor program deliverables, ensuring timely completion of projects and tasks.
Create and manage requirements gathering and detailing desired business outcomes to co-create value for our stakeholders’ customers.
Monitor, analyze, and track input from stakeholders to manage help manage the intake and demand management process.
Work with ServiceNow developers to analyze requirements and translate into tasks to realize desired outcomes, serving as liaison to customers and other stakeholder groups.
Manage requirement gathering repositories, leveraging multiple tools as needed to facilitate comprehensive understanding of business needs
BS/BA in a related field or the equivalent and a minimum of five years related experience or a MS and three years related experience
Experience developing cost analysis for technology services, to determine trends, ROI, and develop budgets.
Project management experience, such as managing a work breakdown structure, schedule, budget, and people
Ability to obtain a Public Trust
Experience with or knowledge about NIH environment, including culture of the organization
Ability to apply proven analytical and problem-solving skills to facilitate business processes in the delivery of services.
Ability to work collaboratively on teams and individually
Excellent analytical and organizational skills
Excellent verbal and written communication skills
1 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.