Telecom. Analyst Senior

Clearance Level
Germantown, Maryland

REQ#: RQ138228

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

Responsible for the design and development of Unified Communications and Video Conferencing systems. This includes creating, reading, and understanding CAD or VISIO system designs.

Responsible for the configuration, and maintenance of worldwide Voice and Video Conferencing Systems

Responsible for the installation and delivery of Voice and Video operating systems that customer requirements. 

Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.

Provide support for customer scheduled and unplanned outages, regardless of scale and impact.

Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms.

Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.

Plans and configures system guides for end users.

Supports the acquisition of hardware and software as well as subcontractor services as needed.

Provides guidance and work leadership to less-experienced VC/UC personnel.

Lead and execute projects as assigned. 

Maintains current knowledge of relevant technology as assigned.

Participates in special projects as required.

Meet with various customers to determine strategic video and collaboration needs.

Maintain proper documentation of systems configurations, to include drawings and standard operating procedures.

Review reports and logs for problems and identify appropriate solutions to include developing workflow for lower tier support levels

Provide primary and backup support in maintenance of Video and UC hardware and software.

Demonstrated ability to prepare diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners.  Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff.  Develop technical and non-technical standard operating procedures.  Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).

Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.

Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.

Must have excellent problem-solving.

Have the ability to lift 40 - 60 LBS. 

Analyzes, maintains, and modifies complex telecommunications systems to meet operational standards

Monitors the operations of telecommunications systems and services of vendors

Conducts studies regarding complex telecommunication systems usage and recommends changes as appropriate

Plans and coordinates all moves and installation of complex telecommunications equipment

Tests, adjusts, and troubleshoots complex hardware equipment as necessary

Maintains records and prepares complex reports relevant to the operation of the

telecommunications systems

Provides end-user training of telecommunications features and functionality

EDUCATION AND EXPERIENCE: Technical Training, Certification(s) or Degree, 3+ years of experience

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.