ServiceNow IT Service Management
ServiceNow Platform Architecture
ServiceNow Web Services
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
SERVICENOW DEVELOPER AND ADMINISTRATOR
REQUIRES US SECRET Security Clearance
Seek a person experienced in all phases of the ServiceNow Systems and Software Development Lifecycle including requirements gathering, design, development, testing and deployment.
Person chosen should be capable of making decisions within sphere of responsibility and authority, always strives to exceed customer expectations, dynamically seeks, and assimilate new knowledge, and encourage others to do the same.
Ability to lead and manage a wide variety of design and development projects in both team and independent situations. Experienced with Agile methodologies.
Guides the successful completion of major ITSM programs may function in a project leadership role.
Develops advanced solutions to a variety of highly complex IT problems.
Perform advanced systems design, development, and integration from the start of a systems life cycle to the end.
Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
Provides and applies advanced engineering skills to highly complex systems modeling, simulation, and analysis.
Performs continual maintenance and provides advanced solutions for security, backup, and redundancy problems.
Prepares and maintains documentation for processes and procedures related to engineering projects.
Maintains current knowledge of rapidly changing technology, always on the lookout for new technologies, and works with management to evolve current processes.
Invents innovative ways to drive production operational efficiency.
Drives scalability and operability of supported systems/infrastructure.
Provides system/equipment/specialized training and technical guidance.
May coach and provide guidance to less-experienced professionals.
May serve as a team or task lead.
Core Tasks/Knowledge Required:
Experience in performing implementation of ServiceNow modules, Asset Data loading, and ServiceNow catalog items etc.
Design, develop, unit test, document, and deploy software features on the ServiceNow platform.
Should be experienced in Sprint planning and working on Agile methodology; Performance Analytic concepts (Indicator / Breakdown / Scorecard / Dashboard / Widgets / Data Collector / Time Series / Target and Thresholds).
Experienced in writing scripts using Java Script language.
Expertise in various IT Services of ServiceNow tools such as Incident management, Problem management, Change management, Service Catalog requests and Reports. Responsible for configuring and setting up ServiceNow (ITSM) Information Technology-Management application, including the maintenance and support in the implementation of all modules.
Exceptional knowledge of technical and functional design requirements for ServiceNow and understanding the workflow engines.
Define and meet standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
Experienced with installing, configuring, and resolving issues with most of the following ServiceNow Modules: Incident, Problem, Change, Knowledge, Configuration Management Database, SLA, Content Management System, Upgrade, SDLC Module.
EDUCATION AND EXPERIENCE REQUIRED:
BA/BS Degree / Technical Training (or equivalent experience)
10+ years of IT experience
REQUIRES US SECRET Security Clearance
10 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ CE - CompTIA
Less than 10%
U.S. Citizenship Required
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.