Monitor all identified systems and services utilizing approved tools.
Administer, issue, and maintain user accounts, distribution/security groups, and passwords.
Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.).
Provide VTC and VOIP endpoint support.
Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers.
Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.
Perform basic maintenance and minor repairs on hardware and peripherals.
Provide data transfers between classified and unclassified networks according to prescribed policy and procedures.
Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.)
Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.
Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents.
Assist with maintenance of servers and network services.
Assist and coordinate with all support tiers as necessary to support project/task execution or with any escalated user requests or incidents.
Hands-on technical experience (02 years)
Microsoft Windows 7 and newer (02 years)
Microsoft Office 2010 and newer (02 years)
Blackberry Server Administration (01 year)
Video Teleconferencing, VTC (01 year)
Voice Over IP, VOIP (01 year)
Microsoft Windows Server 2008 R2 and newer (02 years)
IAVM Compliance (02 years)
BMC Remedy (02 years
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
2-5 years of directly related experience in systems administration and analysis.
Please note that the shift is from Tuesday-Saturday from 12:00 AM to 8:30 AM
Top Secret (Interim clearance is acceptable for USC Helpdesk Technician)
CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE within 6 months of hire date
Travel: Occasional travel may be required (< 10%) within 150 mile radius of National Capital Region (NCR) as needed.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.