TSS ServiceNow Developer

Clearance Level
None
Category
Software Development
Location
Not Applicable, Texas

REQ#: RQ68967

Travel Required: 10-25%
Public Trust: MBI Full 5C (T3)
Requisition Type: Regular

GDIT Technology Shared Services (TSS) is looking for a ServiceNow Developer who will be responsible for the development and administration of solutions within GDIT Internal ServiceNow environments and with the Department of Health and Human Services (HHS).

The developer will work with members of the CIO-Technology Shared Services Applications Team, customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise. Daily activities will include developing solutions within ServiceNow, assisting with the integration of other apps/tools with ServiceNow, system administration, report development and testing of the product and its sub-modules.

Job Responsibilities:

  • Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
  • Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
  • Collaborate with team members to define, analyze, understand and document business and technical requirements.
  • Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
  • Participate in and support ServiceNow version upgrades.
  • Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
  • Create technical architecture, design and user guide documentation.
  • Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
  • Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
  • Other duties as assigned.

Education Required

The position requires a Bachelor’s degree or equivalent in Computer Science or IT related degree, plus two (2) or more years of IT experience.

Requirements

  • 2+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment
  • 2+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML)
  • Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment
  • Understanding of IT service management and common service level agreement measurements
  • Strong organization and time management skills while working in a rapid software development environment
  • Excellent collaboration skills and can effectively works in a team environment
  • Must be able to identify and learn new technologies quickly
  • Excellent written, verbal, presentation, and interpersonal skills

* Due to program specifications, Candidate must provide proof of US Citizenship


Highly Desired Qualifications

  • Have an active ServiceNow Certified Administrator certification.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.