The candidate will work off of established SOPs, but will also need to work with contract and staff team members to critically think of solutions for non-routine cases. They will be certified passport agents, and will need to determine the validity and quality of applications to include photo quality and form integrity. The candidate will serve in a customer facing position with customer service being high in importance. The position deals with all levels of staff within the organization. They will need to work in a team environment and be able to triage their own work and their team members work in the event other officers are out on leave. The position will require boutique solutions as most instances are not canned responses. The officer will need to have outstanding customer skills in both written and verbal. The candidates preferred hours are between 0800-163D. The walk-in hours for the office are daily from 0800-1500. This position would require additional hours beyond 1860, for an FTE of 1.05. There are minimal to no physical requirements for the position as there is sealing available. Infrequent to no travel is required between buildings unless there is a mission critical circumstance.
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.