Serve as organizational change agent for adopting governance and new processes and procedures to improve the customers IT environment. Maintain timely accountability of all configuration items and records and coordinate information with Incident, Problem, Change, and Released Management as required.
Maintain technical and administrative control of the functional and physical characteristics of technology assets and provide continuous visibility into the types and numbers of assets throughout the enterprise.
Receive and records Requests for Changes (RFCs)
Submitting RFCs to the customer for inclusion in the appropriate governance process for adjudication.
Assess the ramifications, costs, benefits, and risks of the planned changes.
Update the change/release plan.
Coordinate and control change implementation.
Monitor and report on the success of implementation.
Update the CM database.
Update relevant development plans and architectures.
Complete and review the RFCs (post-implementation review).
Develop, maintain, deliver, and execute a comprehensive approach and methods for training to support effective use and O&M of the Mission IT services.
Documenting and maintaining version control of training plans, training curricula, materials, and schedules.
Evaluating training performance and provide stakeholders with traceable metrics.
Define, document, maintain, and deliver SOPs and knowledge base modules that provide users with instructions that support and encourage “self-help” and “self-training.”
Required Experience / Certification:
3 years of relevant experience
Experience in AWS, Azure or other Cloud Service provider
Desirable Experience / Certification:
Cloud Computing certification
Experience with DevOps / DevSecOps methods in support of continuous development, continuous integration environments.
Knowledge and understanding of ITIL Service Design process and procedures.
Experience working in the Agile Software Development and Testing framework.
Candidates must be willing and able to attain a CI Polygraph
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.