Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
High school diploma or G.E.D.
One or more years of customer service or other telephone experience
Basic communication skills
Call center experience preferred
Ability to follow oral and written directions
Ability to meet professional standards towards project and co-workers
US Citizenship is required, as stated in the contract - Must be able to obtain and maintain a government security clearance.
May require shift work
Medical experience and/or medical claims knowledge would be helpful but is not necessary.
Hours are Monday – Friday 8:45 am – 5:15 Eastern.
Performs clerical or administrative duties as assigned.
Proficient with computers and computer software.
Ability to work independently/self-starter in a remote position.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.