NESD Technical Editor

Seize your opportunity to make a personal impact as a Technical Editor supporting the Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Editor, you will help ensure today is safe and tomorrow is smarter.  The Technical Editor for the NESD Knowledge Management program shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content.  Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions.

This position is contingent upon award.

HOW THE TECHNICAL EDITOR WILL MAKE AN IMPACT:

• Under limited supervision, designs complex information technology solutions based on capability and customer requirements. 
• Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations. 
• Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff. 
• Provide outreach to assigned communities of interest consisting of:  In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities. 
• Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for BMC Helix. 

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor's degree in English, Information Science, Business, or related field or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience)
• Required Experience: 2+ years of relevant experience
• Required Technical Skills: Intermediate skills in the Microsoft Office Suite.
• Security Clearance Level: Interim Secret Clearance is required to onboard. Must be willing and able to obtain and maintain a Secret Clearance
• Required Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs.
• Preferred Skills:
  • Professional KM Services experience. 
  • Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices. 
  • Proven experience working in a complex technology/enterprise solutions/systems implementation environment. 
  • Intermediate proficiency with MS Visio and MS Project. 
  • Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers. 
  • ITIL v4 Certification, HDI certification, or relevant KM Certification. 
• Location: Hybrid in Bossier City, LA or New Orleans, LA.  Louisiana residency required.
• U.S. Citizenship required.

WHAT GDIT CAN OFFER YOU:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays