NESD Technical Editor

Clearance Level
Technical Documentation
Bossier City, Louisiana
New Orleans, Louisiana
Hybrid Workplace
Key Skills For Success


Customer Relationship Management (CRM)


Technical Writing Editing

REQ#: RQ146454
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Seize your opportunity to make a personal impact as a Technical Editor supporting the Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Editor, you will help ensure today is safe and tomorrow is smarter.  The Technical Editor for the NESD Knowledge Management program shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content.  Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions.

This position is contingent upon award.


  • Under limited supervision, designs complex information technology solutions based on capability and customer requirements. 
  • Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations. 
  • Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff. 
  • Provide outreach to assigned communities of interest consisting of:  In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities. 
  • Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for BMC Helix. 


  • Education: Bachelor's degree in English, Information Science, Business, or related field or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience)
  • Required Experience: 2+ years of relevant experience
  • Required Technical Skills: Intermediate skills in the Microsoft Office Suite.
  • Security Clearance Level: Interim Secret Clearance is required to onboard. Must be willing and able to obtain and maintain a Secret Clearance
  • Required Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs.
  • Preferred Skills:
    • Professional KM Services experience. 
    • Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices. 
    • Proven experience working in a complex technology/enterprise solutions/systems implementation environment. 
    • Intermediate proficiency with MS Visio and MS Project. 
    • Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers. 
    • ITIL v4 Certification, HDI certification, or relevant KM Certification. 
  • Location: Hybrid in Bossier City, LA or New Orleans, LALouisiana residency required.
  • U.S. Citizenship required.


  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required



U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.