Desktop Support Technician – As the largest pure-play IT services provider serving the U.S. government sector, GDIT is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success.
Supports Tier II level IT end user issues by troubleshooting, providing root cause analysis, and resolving Windows based IT issues in support of our customer. Utilizes customer ticket system in tracking incidents, work orders and projects related tickets aligned to ITIL best practices. Maintains end user system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and networks; maintains procedural and process documentation.
Join a collaborative team, solving customer issues and accessing an array of resources for your success. Come join General Dynamics Information Technology team working with Defense Logistics Agency (DLA) Enterprise Service Desk program.
The candidate should be able to:
Work within a team environment, troubleshoot, identify root cause analysis and resolve end users IT issues for Tier II within a Windows based IT environment.
Experience using ticketing systems such as Remedy; Ability to handle IT incidents and work orders;
Troubleshoot and resolve IT end user issues at a Tier II level to include laptops and thin clients
Troubleshoot, resolve errors and IT issues for end users in a Windows based operational environment
Provide support to desktop functions including windows administration, application support and software delivery
Provide technical support and assistance to laptop and thin client imaging, CAC PIN reset, end user tear down and setup of end user hardware
Utilize customer ticketing system to work, update and resolve incident and work order tickets aligned to contract Service Level Agreements, policies and procedures.
Assist in transition to new operating environments, software upgrades and hardware lifecycle replacement as needed
Active DoD Secret Level Security Clearance
Upon start of employment on contract, must meet DOD 8570 Baseline (Security+ CE); Must be able to obtain at a minimum 30 days after starting in the position Microsoft Technology Associate (MTA) certification (Exam 98-349)
2 years of end user desktop support to include any level of support such as Tier I, Tier II or Tier III
Demonstrated experience with Windows Operating Systems and applications
Ability to communicate in a clear and concise manner
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.