ITC# 2573 TSS Solutions Manager

Clearance Level
Solutions Architect
Bossier City, Louisiana

REQ#: RQ84005

Travel Required: Less than 10%
Requisition Type: Regular

GDIT Technology Shared Services (TSS) is looking for a Solutions Manager that will take an active role in the development and management of service delivery and lead product teams within GDIT Technology Shared Services.  This role will take an active part in continual service improvement of processes, management plans, and reporting of resources.

Job Responsibilities:

  • Actively participates in business development activities, answering request for information, and authoring proposals to build GDIT business pipelines
  • Grows and develops development/deployment teams including mentoring junior staff.
  • Leads meetings with internal teams and other business areas
  • Develop, manage, and maintain financial documentation and processes including license usage, resource utilization, and forecasting critical to customers and business success.
  • Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluation.
  • Develops, reviews, and approves plans, schedules, consulting agreements, statement of works, and other program documents.
  • Prepares and provides various reports and technical reviews to senior management as requested.
  • Ensures compliance with relevant corporate and government policies and standards.
  • Participates in special projects as required.
  • Develops, maintains, and follows standard operating procedures for the team, including the use of internal tracking systems and documentation.
  • Supports oversight of engineering projects or initiatives, through the lifecycle, including design, test and deployment.
  • Supports the planning and deployment of application deployment efforts, involving multiple system integrations, mission-critical resources and a diverse group of stakeholders.
  • Maintains vendor relationships
  • Other duties as assigned


  • BA/BS or equivalent years of experience plus+ 5 years of relevant IT experience
  • Expert knowledge of ServiceNow including ITSM and ITOM.
  • Certified ServiceNow Administrator
  • Strong experience deploying ServiceNow for large and complex organizations/enterprises
  • Solution architecture experience
  • Strong experience integrating ServiceNow across a wide range of external systems
  • Experience developing lifecycle cost estimates for technical solutions
  • Strong communication, presentation and facilitation skills
  • Customer service orientation


  • MA/MS in Computer Science or Engineering
  • Experience architecting and/or leading application modernization initiatives
  • Understanding of federal enterprise architecture concepts
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.