This office is responsible for providing identification management and identification services support for the customer. The Administrative Assistant (AA) will interface with employees from all internal customer offices and external customer offices as well. While this office as a whole has approximately 100 personnel, this specific branch consists of 10-15 personnel. The pace of daily operations varies between moderate to fast.
The AA's autonomy will range from limited to mid-range as assigned due to the sensitivities of the customer's program. Branch duties require standard core business hours unless otherwise directed due to constant daily interaction with all levels of staff, and customer personnel both CONUS and OCON US. The AA will need to show initiative and professional management of assigned portfolio(s) once up to speed. In person and written communications skills are required to include but not limited to email, customer messaging systems, and telephone. Though somewhat infrequent, local travel will consist of meetings held in other customer facilities in the WMA as external customer facilities. There is also limited opportunity for the AA to travel domestically in the U.S., outside the WMA, in support of the program.
The AA must have at the minimum a basic fam1hanty with core Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneNote) as well as customer communication systems. The AA must be able to quickly learn and successfully use on a daily basis the core functions of client specific application(s). Customer will train the AA how to perform on client application(s) and systems as needed. While not required, previous experience and familiarity with the customer culture and environment will aid in quicker acclimation to the Office's mission.
The AA will be responsible for triaging, monitoring, and completing service I requests/tasks for assigned portfolio(s). The AA will also be responsible as directed for answering portfolio(s)-specific questions submitted from customer personnel and components.
The AA should have strong interpersonal skills to work with personnel with pressing and complex mission needs. The AA will correspond through various electronic communication formats and telephonically. Reports will be both canned and ad hoc in nature. Candidate will learn how to understand 'what is being requested' and learn to respond accordingly. Professional communication skills are necessary in order clearly and concisely convey general messages to customers, partners, and Office management. The AA will support Branch management in reviewing, drafting, and updating Branch management and customer services standard operating procedure (SOP) and desk level processes.
The AA may be required to represent the Branch by attending scheduled and ad hoc meetings as directed. The AA will need to report to management verbally and/or in writing meeting topics, discussions points, outcomes. and assigned actions in order to properly capture and disseminate. The AA will be required to brief various customer personnel and groups based on assigned portfolio(s).
The AA will maintain their own electronic calendar, Branch-wide electronic calendar(s), and management appointment calendars as appropriate.
The AA may support trips to external customer facilities in the WMA area using Sponsor shuttle transport.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.