The Mission of the Department of Veterans Affairs (VA), Veteran Benefits Administration (VBA) is to provide benefits to our Veterans that they have earned through military service.
GDIT is seeking a detail-oriented quality control analyst to ensure the conversion services run smoothly and generate a consistently suitable output of products that meet quality and efficient product output that meets troll analyst understands the customer's needs and requirements and coordinates employee efforts and communications between management and the partner teams.
You will measure quality through our Quality Control (QC) program. You will help develop and maintain a Quality Control Plan to ensure all required services are performed in accordance with the task order terms and conditions of delivery schedule timelines stated in the PWS.
The Quality Control Analyst will develop and maintain methods of early detection and correction of marginal quality of service, including corrective action records (including customer complaints) in order to determine causes of deficient performance method, shall include providing timely written explanation/documentation of the correction of the defectiveness and correction of cause in response to Government corrective action reason and validating compliance with Business Rules, SOPs, and VA policies.
The Quality Control Analyst will monitor the quality of all materials for which the Contractor has received, prepared, de-prepared (de-prep), stored, and uploaded to the Government image repository. Additionally, you will evaluate service availability performance, compliance with Government OMPF handling and shipping procedures, and procedures for Contractor created paper documents, conversion, indexing accuracy, upload accuracy, and data reconciliation accuracy. You will provide data requested as part of onsite and remote audits.
The Quality Control Analyst will meet the quantitative metrics for each program Service Level Requirement (SLR) that GDIT is responsible for; you will meet weekly with the GDIT Quality Manager and Digital Conversion Partner Quality Manager to review trends and deviations. The candidate will also track performance data and maintain trend analysis to identify threshold variances, anomalies, and patterns for continuous improvement purposes for digital conversion services.
Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the digital conversion operations teams.
Devising ways to improve the production process to ensure the highest-quality output.
Devising, improving, and reviewing new specifications and procedures for processes, process specifications, and procedures flow strategies to identify any deviations from quality standards.
Keeping accurate documentation and performing statistical analysis.
Gaining feedback from the clients, attending meetings, submitting reports, and assisting external auditors and inspectors.
Previous experience in digital conversion and production
Previous Department of Veterans Affairs experience
Minimum four years working in an automated environment with direct hands-on experience reviewing production goals and quality
Minimum four years of experience identifying risks and mitigation and performing root cause analysis to diagnose issues affecting production goals, capacity and quality
A bachelor's degree in science or business-based programs or equivalent experience
6+ years of progressive experience with managing quality metrics to support program compliance where service level agreements or service level requirements exist
Active VA access, including assigned CAG and PIV
The likely salary range for this position is $57,600 - $86,400, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.