IT Support Technician 2

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia

REQ#: RQ43989

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.  GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking a IT Support Technician II in Washington, D.C. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

Responsibilities:

  • Responsible for providing desk side and/or call center support to end users for complex issues. 
  • Escalation point for IT Support Tech level 1. 
  • Researches end-user issues and develops a plan for remediation. 
  • Performs research and resolution support independently. 
  • Creates, updates and closes, incident and service requests with the IT service management system.
  • Adheres to IT Processes and SOPs.

Required Experience: 

  • Must have a minimum of 3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software.
  • Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.
  • CompTIA A+ certification may be substituted for 1 year experience.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.