We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Help Desk/Support Specialist joining our team to support Government activities at Reston, VA.
At GDIT, people are our differentiator. As a Help Desk/Support Specialist supporting the customer, you will be trusted as the first point of contact of Tier 1 support for the users who call the Service Desk. In this role, a typical day will include:
Escalate unresolved problem/issues/requests to the proper tier 3 and 3 support team,
Troubleshoot basic end user issues on various software applications, hardware, network and provide basic desktop support,
Walk the customer through the problem-solving process,
Accurately log all Service Desk tickets using the defined tracking software, and
Follow-up and update customer status and information.
Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
8+ years related experience.
Technical Skills: Experience as a service desk/help desk technician, and familiarity with service delivery tools.
Security Clearance Level: Top Secret/SCI with Polygraph
Preferred Qualifications: Basic IT troubleshooting, account provisioning, active directory, and outlook knowledge.
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
Develops technical solutions for the management of networks, software, hardware, configurations, and architectures. Provides interpretation to systems matters that are moderately complex in nature.
Provides troubleshooting support for system hardware and software issues that are highly complex in scope.
Trains end users on the proper use of hardware and software. May train large groups of end users.
Performs advance software installations and upgrades to operating systems and layered software packages.
Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions.
Leads data/media recoverability by following a schedule of system backups and database archive operations.
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Ensures that performance and security of computers meet the needs of network users. Uses extensive independent judgement and is unsupervised.
Recognized subject matter expert in job area typically through advanced education and work experience. Manages large projects with limited oversight from manager.
Evaluates and assesses existing systems and plans long-term strategies.
May coach and review the work of less-experienced professionals.
May serve as a team or task leader. (Not a people manager)
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 8+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.