IT Service Manager (ITSM) (Task Order Lead 1)

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on an ITSM Manager (Task Order Lead 1) joining our team to support the Department of Energy’s National Nuclear Security Administration (NNSA). 

The National Nuclear Security Administration IT Managed Services (NIMS) is an exciting program performing IT support for the Department of Energy's organization responsible for enhancing national security through the application of nuclear science by maintaining and enhancing the safety, security, and effectiveness of the US nuclear weapons stockpile.  This support is provided in several locations across the US giving employees great options for geographically diverse work locations.  The primary goal of the program will be to support the NNSA Associate Administrator for Information Management and Chief Information Officer (OCIO) in modernizing its IT and Cybersecurity Infrastructure and transforming current IT and Cybersecurity services to a managed service environment.

At GDIT, people are our differentiator. The IT Service Manager (ITSM) (Task Order Lead 1) is responsible for all programmatic information management and technology services for the contract. This key leadership role encompasses management, design, engineering, administration, and operations and maintenance (O&M) for the enterprise system, the networks and telecommunication infrastructures, the enterprise applications, web hosting, and end user computing resources.

Additional responsibilities include:

• Management of all tier levels of support including help desk, desktop services, problem response teams and installation or repair services for IT infrastructure and systems.

• Oversight of all systems design, integration and performance for communications systems.

• Development and implementation of business process improvement initiatives with the IT programs to ensure alignment with site‐wide needs and site work plans.

• Management of the enterprise‐wide IT infrastructure (e.g., LAN, data centers, physical and virtual environment) and interfaces with other contractors and services providers to ensure secure and effective network solutions to emerging needs.

• Benchmarking of peer organizations and staying current with new industry best practices to gain insight and lessons learned relative to proposed improvement initiatives. Oversees the transition into production process.
• Maintains interface and effective communications for IT systems and services with other contractors, stakeholders and decision‐makers.
• Provides oversight of complex infrastructure including installing, configuring, testing and maintaining operating systems, application software, and system management tools.
• Manages teams that perform continual maintenance and provide complex solutions for security, back-up and redundancy problems.
• Manages teams that prepare and maintain a range of documentation for processes and procedures related to engineering projects.
• May coach and review the work of less-experienced professionals.

WHAT YOU’LL NEED:

• Bachelors in business or a technical degree.
• Active DOE Q or Top Secret clearance.
• 10 + years of relevant experience as follows:
• Leadership with all functions of information management (IM) and information technology (IT) programs at medium size, complex enterprises, program sites, or national security sites.
• Management and oversight of broad information management and technology services organizations, including IT Operations, Engineering and Development, Infrastructure, and Enterprise Architecture.
• Integration of complex systems for multi‐program and multi‐sites.
• Skills in IT governance, IT strategy, IT innovation, IT planning and standards.
• Demonstrated track record in providing effective, efficient, and innovative information management and technology solutions.
• Demonstrated track record in providing and maintaining a portfolio of IM services that add value to the enterprise business process while securely protecting and delivering needed information.  
• Strong independent leadership/management experience with proven culture change and continuous improvement management.

• Additional job requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

WHAT GDIT CAN OFFER YOU:

• Full-flex work week.
• 401K with company match.
• Internal mobility team dedicated to helping you own your career.
• Collaborative teams of highly motivated critical thinkers and innovators.
• Ability to make a real impact on the world around you.

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