Configures and Develops on the NIH’s instance of ServiceNow including routine changes or configuration adjustments as directed by the customer
Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations.
Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases
Contributes to the strategic development of new platform customizations, as needed, based on customer needs
Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
Plans and manages meetings, as needed, to solicit feedback from stakeholders regarding various modules of the tool whenever change is warranted or requested
Assesses architecture and current system limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility
Coordinates design of subsystems and total system integration
Act as a liaison between parties when necessary to get support from ServiceNow (the company) when local issues arise or when technical difficulties are identified
Aids with report configuration and maintenance and performs operational administrative tasks, as needed
Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems architecture and design. And can work independently as well as with team members to follow-through and complete assigned development tasks/projects in a professional manner.
Bachelor’s degree or equivalent and 5+ years of relevant IT experience (or equivalent combination of education and experience)
3+ year hands-on experience developing, maintaining, and administering one or more ServiceNow instances with user bases of 5000+
Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
Experience working with customers to understand requirements and implementing information technology solutions / initiatives / service automation
Proven experience with creating and managing technical documentation
Strong written and oral communications required
Highly effective teamwork and collaboration skills
Must be able to work independently on a project, seeing it from inception to completion
Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs
Certifications preferred - ServiceNow System Administrator, ServiceNow Implementation Specialist or ServiceNow Application Developer
Experience with NIH and/or Service Portal is a plus
Experience with web/mobile development is a plus
ITIL Foundations certification is a plus
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.