Mobile Device Support Team Lead

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia
Onsite Workplace
Key Skills For Success

Apple iOS

Help Desk Operations

Mobile Applications

Mobile Telephones

People Management

REQ#: RQ174514
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.

Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking a Mobile Device Support Team Lead in Washington, D.C. This manager-level position requires periodic night and weekend work to ensure the success of the operations team. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

To qualify, you must meet these basic qualifications:

  • Must have a minimum of 6 years of experience in providing IT Support with experience in a leadership role managing teams and technologies that span across all end-user hardware and software.

  • Must have experience with the following technologies: M365, Intune, Apple Business Management, AirWatch

  • Must be able to work in a high-volume workspace

  • ServiceNow knowledge

  • Strong ability to create reporting tables

  • Experience with Mobile Defender and PRISMA Global Protect preferred

  • POA&M and FOIA skillset/abilities preferred

Duties:

  • Responsible for managing the IT support team consisting of mobile device development and support members

  • Leads daily operations and  support function of the IT Support team, assigning daily tasks. 

  • Serves as the single POC for issues involving IT support, such as SLA achievement, workflows, crisis management, prioritization of work, staff assignments and coaching and project support. 

  • Responsible for the inventory control within the Support Team's areas. 

  • Oversees multiple teams and roles that are within IT support.  

  • Foster a collaborative and inclusive team environment.

  • Conduct regular one-on-one meetings and performance reviews.

  • Oversee the design, development, and maintenance of mobile applications for both iOS and Android platforms.

  • Ensure the implementation of best practices and maintain code quality.

  • Collaborate with the web and backend teams to ensure seamless integration.

  • Coordinate with project managers and stakeholders to define project requirements and timelines.

  • Monitor project progress, identify potential risks, and ensure timely delivery.

  • Conduct regular code reviews and provide constructive feedback.

  • Continuous Learning & Innovation:

  • Stay updated with the latest trends and technologies in mobile development.

  •   Encourage and facilitate continuous learning within the team.

  • Drive innovation by exploring and implementing new tools and technologies.​

Work Requirements
Years of Experience

6 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.