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Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Own the opportunity as a Customer Service Support Specialist and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and help them face any obstacle.
At GDIT, people are our differentiator. As a Customer Service Support Specialist supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service.
Ensure the safety and security of our nation as a Customer Service Support Specialist at GDIT. You’ll apply the latest technology and provide operational support to deliver actionable intelligence for the Intelligence Community. Here, your work will have meaning and impact as you deliver your best every day.
HOW BEING A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE AN IMPACT?
The Sponsor’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Sponsor requires a Contractor with a diverse technical background and strong interpersonal skills to support the 24 hour, 7 day a week, 365 day a year operations center environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications. The Contractor will work solely on the day team or night, there will be no alternating shifts.
Contractor personnel serving in designated High Risk Roles (HRR) are required to comply with the Sponsor’s screening program, whereby completion of a medical screening process to obtain a medical clearance is required. The Sponsor will determine the appropriate level of medical screening based on the High Risk Roles specifically identified by the GTM.
WHAT YOU’LL NEED TO SUCCEED:
Location: Chantilly, VA
GDIT IS YOUR PLACE:
8 + years of related experience
* may vary based on technical training, certification(s), or degree
Microsoft Certified IT Professional (MCITP): SharePoint Administrator 2010 - Microsoft
Less than 10%
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.