Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Telecommunications Analyst Advisor
Job Description: Seize your opportunity to make a personal impact as a VTC Coordinator supporting SITEC-J. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a VTC Coordinator you will help ensure today is safe and tomorrow is smarter. Our work depends on these skillsets to ensure flawless planning and execution of all VTC related activities.
HOW A MULTIMEDIA SPECIALIST SENIOR WILL MAKE AN IMPACT:
The VTC Coordinator/IT Specialist serves as the lead VTC planner and will assist in supporting the installation, operation and maintenance of multiple VTC systems, Help Desk functions in support of the Department of Defense (DOD) and Other Government Agencies (OGA) customers.
Applicants must have customer service skills, which include the ability to meet goals in a timely manner, action-oriented, take ownership, manage their time wisely, and work effectively both independently and in a team environment. Strong communication (written and oral) and listening skills must complement product knowledge and enable the applicant to provide clear instruction and assistance in person, over the phone or via email. Professional behavior and characteristics are critical and required. The VTC Coordinator/IT Specialist will work with DOD and OGA coordinators and users with varying technical backgrounds in a complex work environment.
The Applicant will be expected to be flexible while working in a very dynamic and fast-paced work environment.
As the VTC Coordinator, applicants must have working levels of experience working with VTC End Points, VTC configuration management tools, have an understanding of CISCO Telepresence and Tandberg hardware, integrate AV systems (AMX/Crestron) and capable of bridging VTC’s using a network bridge such as the Cisco Codian. In addition, the applicant will coordinate, schedule and facilitate VTC requests including making conference room reservations. Track and document usage trends, coordinate with vendors for regular maintenance, hardware and firmware upgrades, and maintain VTC network configurations. They will serve as the focal point for immediate VTC troubleshooting, VTC network health, and on/off site training. Finally, the VTC Coordinator will conduct VTC product research and development, test connectivity and interoperability between networks and equipment and ensure the VTC equipment is on the forefront of VTC technology.
WHAT YOU’LL NEED TO SUCCEED:
2+ years of related experience
Required Technical Skills:
2 years of experience working with CISCO Telepresence or TANDBERG VTC Endpoints, Bridges and Software.
2 years of experience working with Microsoft Products
Security Clearance Level:
Secret required to start must be able to obtain TS/SCI
Required Skills and Abilities:
Must be able to effectively conduct and interpret tests, and troubleshoot solutions of highly complex operational problems
Must be able to identify and resolve problems or inadequacies of systems operations
Strong business communication skills with strong verbal communications to interface effectively
Cisco Telepresence formal training or certificate is a plus
Tandberg formal training or certificate is a plus
Foundational knowledge in Networking
Microsoft Office / Outlook
Military background is preferred
On Customer Site
GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from ● Rest and recharge with paid vacation and holidays
● Access to indoor and outdoor fitness facilities, climbing wall, and swimming pool
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
U.S. Citizenship Required
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.