Customer Services and Information Technology Officer, with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Systems Administration
McLean, Virginia

REQ#: RQ78109

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities in Tyson’s, VA.

Required skills/experience:

  • Coordinating VTC calls
  • In-room support on Flag 3 & 4 SVTCs, VTCs
  • Crisis Management System (CMS) calls, JWICS calls, and high profile VIP VTC calls
  • Working with other VOCs throughout IC both domestic and foreign;

Desired skills/experience:

  • Close support functions to include desktop support
  • Rebuilding workstations
  • Installing local software
  • Tracking/monitoring/routing trouble tickets
  • DTO support

This position is on the Executive IT and Audio/Visual Support Team that provides the following support:

  • Coordinate video teleconferencing (VTC) calls.
  • Provide in-room support on Flag 3 & 4 SVTCs, VTCs, Crisis Management System (CMS) calls, JWICS calls, and high profile VIP VTC calls ensuring calls are connected without issue by conducting video and audio checks. Works with the appropriate service provider(s) to resolve issues expeditiously.
  • Interact with HQS VOC, Agency and/or other IC agencies VOC focal points (both domestic and foreign) to connect and/or troubleshoot VTC calls should issues arise.
  • Provide close support functions.
  • Utilize enterprise tools to include but not limited to ESMT to record and track IT issues.
  • Problem identification and problem resolution on desktops, stand-alones, laptops, and peripherals, applications on, but not limited to, enterprise supported systems.
  • Rebuild workstations.
  • Install local software.
  • Disconnect/reconnect/relocate workstations per requirement request.
  • Track, monitor, route trouble tickets to appropriate service provider(s) if required, and close trouble tickets in a timely manner. In addition, escalate issues as appropriate to area team lead and/or government management.
  • Document ESMT tickets with details on troubleshooting steps and resolution.
  • Resolve and bring IT issues to closure to incidents and problems requiring in-depth troubleshooting and knowledge escalated beyond the services of Tier 1.
  • Provide DTO support


  • Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Develops technical solutions for the management of networks, software, hardware, configurations, and architectures. Provides interpretation to systems matters that are moderately complex in nature.

Provides troubleshooting support for system hardware and software issues that are highly complex in scope.

Trains end users on the proper use of hardware and software. May train large groups of end users.

Performs advance software installations and upgrades to operating systems and layered software packages.

Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions.

Leads data/media recoverability by following a schedule of system backups and database archive operations.

Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Ensures that performance and security of computers meet the needs of network users. Uses extensive independent judgement and is unsupervised.

Recognized subject matter expert in job area typically through advanced education and work experience. Manages large projects with limited oversight from manager.

Evaluates and assesses existing systems and plans long-term strategies.

May coach and review the work of less-experienced professionals.

May serve as a team or task leader. (Not a people manager)

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 8+ years of experience.


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.