Research, test, and make recommendations for new software technologies
Conduct configuration management
Use both new and existing software packages
Ensure all new software introduced to the network meets all applicable guidelines and work in the current operating environment
Provide initial problem identification, trouble ticket submission, and operational user assistance and direction to resolve real or perceived software problems.
Support shall include telephone access, voicemail reset, email troubleshooting and chat capabilities.
Input any actions taken regarding issues into the Trouble Ticketing Tracking System spreadsheet (changing to SharePoint).
Record and document all instances in support of customers using Government approved tools and processes. While resolving a software problem, provide daily status updates. Upon problem resolution, input an update into the NMUSA Computer Issues and Help Tickets Log System.
Provide desktop technical support to the Government for NMUSA commercial network and the exhibits galleries on a daily basis. The NMUSA personnel environment consists of approximately 70-80 users.
Obtain approval for all software changes
Acquire, test, and install systems software updates. Systems software tests and installations shall normally be performed during scheduled system test periods.
Evaluate vendor-supplied updates or patches for applicability.
Implement system software releases.
Security and STIGs
Support the Certification and Accreditation process
Document, implement, and maintain software security policies in accordance with DISA STIG requirements
Implement mitigations of security vulnerabilities in response to IAVAs
Bachelor’s Degree in Information Technology or related field of study
10+ years of experience in related Information Technology Field
Experience with Microsoft Solutions and Cloud technologies
Must be able to speak, read, write, and understand the English language including unique technical terminology required for the performance of these duties and functions.
Must have the ability to operate a computer and be familiar with using the Microsoft Office Suite.
Excellent analytical and problem-solving/troubleshooting skills.
Excellent customer service skills
Strong organizational and collaborative skills
Strong teamwork and engagement as a project team member.
Ability to assimilate information rapidly, motivated to self-study new requirements
Maintain current industry knowledge of relevant concepts; practices and procedures.
Able to multitask and prioritize
Able to work under time constraints
Adapt to changes in requirements and new projects
Maintain and upgrade certifications
Willing to perform other duties as assigned
A certification in at least one of the following areas is required:
UI/UX (User Interface and User Experience Design)
Microsoft Certified Solutions Developer (MSCD)
Favorably adjudicated National Agency Check with Inquiries (NACI) at time of start
National Museum of the United States Army, Fort Belvoir, Virginia
Work hours to be between 6:00am-6:00pm Monday-Friday, working an 8 hour shift. Core hours are 10am-2pm. Shift time to be determined.
Telework only under special circumstances and must be authorized by the government
Occasional travel may be required – normally less than 10%.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.