Help Desk Technician - Mid Shift - TS/SCI with CI Polygraph
REQ#: RQ140436
Requisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Essential Job Functions:
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
Qualifications:
- AA/AS (or equivalent experience), 5+ years of experience
- TS/SCI with ability to obtain CI Poly
- Must be able to meet customer facility COVID requirements
- hours: 2400 - 800
- Must obtain the following two certifications within 120 days of starting position: 1. Security+ CE or other DoD approved 8570 baseline certification 2. One of the following PWS 9.1 certifications: A+, HDI-CSR, HDI Support Center Director, HDI Support Center Analyst, ITIL Foundation, Microsoft 365
Travel Required: None
Salary and Benefit Information
The likely hourly rate for this position is between $24.00 - $36.00, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.