We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on a System Technician II joining our team to support Enterprise Technology Services (ETS) for the United States Postal Service (USPS) activities located in Bossier City, La.
The NOC Operator monitors end points and utilizes toolsets to assist with system failures, alerts, and generating reports for the GDIT Command Center. Additionally, the NOC Operator will support the NOC Team Lead on MIM bridges with scribing, providing escalations and sending out required notifications.
At GDIT, people are our differentiator. In this role, the responsibilities will include:
Primary – The primary duties as assigned for the NOC Operator:
Reacts appropriately to alerts and reports errors as required.
Help/Support Team Lead with managing, recording MIM bridges.
Performs initial investigation and triage of potential incidents to determine relevancy and urgency.
Monitoring of end points on multiple monitoring tools and managing per programs statement of work (SoW).
Creates new incidents for alerts.
Escalation – Ensuring all needed resources are available on the bridge using a variety of media. i.e. paging, instant messaging, etc.
Notification – Record accurately priority 1 and 2 information on the Major Incident Report (MIR) and send to appropriate distribution lists.
Create and relate within Service Now (SNOW) bridge notes within the Incident Alert (IA) module in SNOW.
Align the Shift Turnover – Control Log report with the current Change Advisory Board (CAB) report.
Ensure that Change Requests (CR) in the Turnover Report are listed in their proper programs and status.
Ensure the CR inbox is current.
Keep archived CR’s filed according to Command Center procedures.
Process Reports – Complete various daily, weekly, or monthly reports.
Additional duties as assigned
Secondary – The secondary duties as assigned for the NOC Operator:
Provide leadership for the overall management of major outages by keeping resources and the scribe on task toward resolution.
Escalation – Ensure all resources are notified within 5-15 minutes of outage awareness.
Notification – Provide guidance and input for the Major Incident Report (MIR) and ensure it is sent out per expectations.
Oversight for ensuring all tasks are met at the completion of a bridge. i.e., documentation, notifications, wrap-up, etc.
Assumes other Team (Shift) Lead roles as needed, including covering any potential service gaps to ensure business continuity.
Additional duties as assigned
Ability to obtain and maintain a secret level clearance or below.
Develop or recommend analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists.
Familiarity with network methodologies, systems methodologies, and IT in general.
Ability to adapt to change, maintain composure under stressful conditions.
Required – High School/GED, and 2 plus years of experience.
Provides installation, maintenance, and troubleshooting support of information systems applications and related peripheral hardware information technology, or related discipline.
Preferred – Minimum of 12 months related experience providing support to an enterprise operations center (or NOC), monitoring, and managing systems and networks using advanced technologies and tools.
Preferred – Minimum of 6 months experience utilizing monitoring tools or related services to monitor alerting devices.
Preferred – Minimum of 12 months experience using an ITSM tool for ticketing solutions such as ServiceNow, Remedy, HP Service Manager, or related tool.
Preferred – Excellent customer service skills, written and oral communications skills, reading comprehension, interpersonal skills, and the ability to interface with all levels of employees.
Preferred – Excellent abilities in decision making, troubleshooting problems, critical thinking, and meeting timelines.
Preferred – A+ certification
Preferred – Cloud Foundations certification w/Azure, AWS, or Google
Preferred – MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word)
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Challenging work that makes a real impact on the world around you
Diverse, highly collaborative teams
Please Note: The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.