General Dynamics Information Technology has an immediate opportunity for an Incident Management Specialist with the following duties and responsibilities included but not limited to:
Capture applications baseline performance deviations and implement proactive Splunk monitoring and alerting of production systems
Leverage monitoring tools (such as Splunk) and capabilities to find root cause for incident and problem management
Provide Splunk monitoring subject matter expertise and main point of contact for supported applications
Provide input into strategies, capabilities and integrations to improve the availability and performance run-state of production applications
Drive operational implementation of monitoring capabilities, dashboards and improvement
Leverage a predictive analytic approach to identify and mitigate issues before they have material impact to our application consumers
Identify, recommend and lead performance tuning and monitoring enhancement opportunities
Experience with synthetic transaction application monitors
Build and modify new and existing orchestrated monitoring alerts and events
Monitor day to day operation of large scale computing infrastructure involving 300+ applications
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate and maintain critical incident bridges
Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution
Assist in triage and incident management with collection and analysis of performance metrics
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
Monitor and execute incident and change requests
This program only accepts US citizens and/or Green Card Holders. The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
High School diploma or equivalent and 6 years additional education and/or related experience to include five years of progressively more difficult systems experience within IT.
Basic understanding of Windows and UNIX operating systems
Experience with SOX compliance
Expert level knowledge of Splunk business and web analytics
Ability to identify and relay information and symptoms detected by monitoring tools
Ability to follow detailed instructions or procedures with minor supervision
Ability to work independently or in a team environment
Ability to communicate effectively in person, in writing, and over the telephone in English
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.