Join GDIT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy’s Personnel Modernization (PersMod) program is searching for a Tier 2 Helpdesk Analyst to join their team in New Orleans, LA.
The PersMod program delivers sailor self-service and automation of high volume, routine transactions. This enables legacy system consolidation and development of interoperable capabilities, which can be leveraged across the portfolio of Navy personnel systems. The Helpdesk Analyst will help manage customer requests and provide solutions to the system issues that may arise.
The Analyst will provide:
Software support for Navy Standard Integrated Personnel System (NSIPS).
Customer assistance and problem resolution to a wide variety of customers across business areas.
Solutions to product or service-related questions.
Responses to non-routine customer calls, email and web inquires, providing a single point of contact for problem resolution.
AAS degree; additional years of experience may be considered in lieu of degree
5+ years providing technical assistance and solutions in a technical call center or similar helpdesk position
Experience with Mobile Device Management or help desk support of mobile devices.
System application configuration and table configuration.
Navy personnel systems experience
NSIPS software expertise highly desired
Active Secret clearance
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.