Hardware Support Technician - TS/SCI required

Principal Duties and Responsibilities:
An I2TS 3 Hardware Support/Maintenance Technician:
•    Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services
•    Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
•    Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
•    Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware
•    Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel
•    Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock
•    Provides technical assistance to responding field service personnel
•    Assists in repairing computers, printers, digital senders, etc.
    
Desirable Skills / Experience:
•    Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.  
•    Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success
•    Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Education Required:
•    High School diploma/GED with 8 years of related experience, or Associates degree with 6 years of experience, or Bachelor's degree with 4 years of experience

Certification(s):
•    DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
•    Required Security Environment Certification: CompTIA Security+ CE or equivalent
Security Clearance:
•    TS/SCI required
Additional:
•    Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

•    Less than 25% Travel required

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