Help Desk Technician I- Full Time Temporary Opportunity

Clearance Level
Help Desk
West Des Moines, Iowa

REQ#: G2019-68407


At GDIT people are our differentiator. As a Help Desk technician you will be trusted to support proprietary CMS information systems and software designed to collect and transmit Medicare beneficiaries' clinical assessment data to a federal repository.

This is a full time temporary opportunity.

We are GDIT. The people supporting and securing some of the most complex government defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.





AAS degree in Information Technology or equivalent work experience preferred 



  • Good customer service/communication skills
  • Ability to diagnose and resolve basic technical issues
  • Previous experience in a call center environment (preferred)
  • Proven experience in a Call center environment (preferred)
  • Tech savvy with a good understanding of computer systems and other tech products.
  • Excellent communication and documentation skills.
  • Proficiency in English
  • Customer-oriented and cool tempered
  • Fluency in speaking Spanish would be a plus



" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.