Customer Service Agent

Clearance Level
Customer Service
Raleigh, North Carolina

REQ#: RQ125384

Travel Required: None
Requisition Type: Regular

GDIT is seeking a Customer Service Agent to provide customer assistance to NC Medicaid recipients supported by a multi-customer contact or help desk environment. In this role you will respond to recipient calls, providing a single point of contact for inquiries and obtaining guidance about services provided by the service center.


•             Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

•             Places outbound customer service or customer satisfaction calls, as required by client.

•             Completes call guides; gathers and verifies required information.

•             Attends telephone skills and program information training sessions; adheres to established levels of service.

•             Adheres to established customer service and documentation standards within required time frames.

•             Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

•             Performs clerical or administrative duties as assigned.

Basic Qualifications

•             High school diploma or G.E.D.

•             Zero or more years of customer service or other telephone experience

•             Experience working with fax machines, computer software, and telephone technology

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.